The auto glass replacement and repair industry in Nevada has grown rapidly over the last few years and there seems to be a new auto glass shop on every corner. But how do you choose one, and how do you know they are reputable? Here are some of the basic things you need to know about your car in order to get the correct windshield replacement, and some questions to ask to know if you are dealing with a stable, reputable company who will give great service and be around for years to come.
The Nevada Windshield Replacement Survival Guide – Consumer Auto Glass Education
People have died because their windshield was improperly replaced. Others have been crippled for life. Maybe someone you know, or knew, was a victim.
It's tragic, senseless, and utterly stupid that people have died and been seriously injured due to the negligence, ignorance, and laziness of untrained or uncaring glass technicians. And there's no shortage of those. This article will attempt to teach you how to protect yourself from unqualified repairmen.
Windshields and the other glass in your vehicle are required by federal law to help protect you in several ways. For example, if you should be involved in a roll-over accident, your roof must be partially supported by the glass, to keep it from crushing in on you and your passengers.
If you're involved in a head-on crash, the windshield must stay in place to keep you inside the car and to keep flying debris out. If the windshield flies out, so too may you or your kids. Improperly installed windshields can easily be dislodged during a crash.
Did you know that your passenger airbag is designed to explode out of its container and bounce off the glass at 300 miles per hour? If the windshield is not properly sealed, it can be blown right out of your car, resulting in catastrophic injury.
Most of us don't spend much time thinking about these kinds of things in our life, things that are not readily obvious to us but might completely change our family's future. We depend on experts to guide us to quality and value.
Here are 5 TIPS that could help you survive a disastrous auto accident. Next time you get a new windshield installed in your car, look for these things:
* Be sure the technician is trained and certified. Anybody can get into this business and it often attracts the kind of people who are looking for a quick buck at your expense. If a tech takes the time to get quality education and training, he's probably also interested in building and maintaining a good reputation through high quality work.
* Observe the process and be sure the tech doesn't scratch the metal framework of your car when he cuts out the old glass. If he does, then he must prime that area to prevent rust. Rust can break an otherwise good seal. When the tech prepares your glass for installation, he must clean it and prime it, while wearing rubber gloves to prevent oil from his hands getting on the glass.
* After installation is complete, in almost all cases you must not move your car for a specified period of time. Each urethane manufacturer provides guidelines that depend on time, temperature, and humidity factors. If you drive off in your car before the "safe drive-away time" is up, it's likely that you will compromise the seal and experience air or water leaks in the future. Of course, a faulty seal also risks your safety.
* The quality of your windshield is important. Even though regulated by federal standards, some glass is better than other glass. OEM, or Original Equipment Manufacturer windshields are the same ones that are installed at the factory into new cars. These are also available in the aftermarket through distributors. OEM glass is made to exacting standards and can be trusted. Some glass is imported and can be excellent or marginal, depending on the manufacturer. If OEM glass is available for your vehicle, that should be your choice.
* By law, you have the right to choose your own shop when it comes to insurance claims. There is a nefarious practice in the insurance billing industry called "steering". When you call the number on your insurance card, you are usually connected to a middle-man billing and network company that works for the insurance company, not the insurance company itself. Some of these networks have their own glass shops and they will illegally try to steer you to their own shop. One of these networks was investigated by the 20/20 TV news show a few years ago and was found to be in violation of many of the safety principles described above. On the same show, they cited statistics for how many people were killed or gravely injured because of careless windshield installation. Demand your rights when it comes to picking your own shop. Do your homework and you and your family will be safer for it.
As a final note concerning insurance companies, read some startling information about how you are being tracked by them at http://www.cbsnews.com/stories/2006/07/06/earlyshow/contributors/raymartin/main1779882.shtml.
The auto glass replacement and repair industry has grown rapidly over the last few years and there seems to be a new auto glass shop on every corner. But how do you choose one, and how do you know they are reputable? Here are some of the basic things you need to know about your car in order to get the correct windshield, and some questions to ask to know if you are dealing with a stable, reputable company who will give great service and be around for years to come.
Windshield repair questions: What is their installation warranty?
Most reputable glass shops have some sort of guarantee on the quality of their work. This applies to the actual installation and is not a guarantee against breakage of the glass due to an impact from a rock or other object, or against manufacturer's defects. It should cover any problems such as water or air leaks in the windshield seal, and peeling or detachment of the moldings. Some companies offer a lifetime warranty guaranteeing the quality of our windshield repairs. If you ever have air or water leaks coming from the seal of your windshield or if your moldings peel back or become detached, we will repair the problem free of charge as long as the glass we installed is in your vehicle.
Windshield repair questions: What is their glass warranty?
Most shops will also offer a limited time manufacturer's warranty against pits, chips, air bubbles, lamination defects and other problems with your auto glass that originated with the manufacturer. Ask what is covered and what amount of time you have to report a problem. Most manufacturers' defect will show up during installation or very shortly thereafter. Most companies allow a full 60 days from the date of installation for customers to report manufacturer's defects, and offers a full, no-charge replacement when such defects are found.
Windshield repair questions: Is there a warranty against other forms of breakage?
Some, but not all glass shops will also offer some form of warranty against other forms of breakage that were not due to a manufacturer's defect. This may include glass breakage due to rocks from the road, vandalism, theft, etc. For windshields repairs most companies offer an unlimited warranty against all forms of breakage other than manufacturer's defects, and will replace your glass for the cost of labor, which is $69.95, plus any applicable mobile service fees. This helps to eliminate much of the anxiety of wondering if your windshield will get broken shortly after installation, particularly if you live in an area where there is a great deal of road construction or other hazards.